info@herbanaturalle.com
0044 (0) 208 664 8720
 
 
 
Terms & Conditions
This agreement which apply to all purchases of products by you from this web site and you should be read carefully before placing an order. By ordering our products, you signify your agreement to be bound by these terms and conditions. Terms & Conditions may alter if necessary and therefore you should check them before you make a new purchase. Every product on this website will have a price tag at the time you place the order. All prices which are quoted on the website are in UK sterling pounds and will exclude packaging and delivery charges.
Orders will only be dispatched once full payment has been confirmed. We aim to dispatch orders within 24 hours, either by first class post or next-day delivery via Royal Mail. Parcels should then reach you within 3 working days, but please allow up to 14 days Please ensure your delivery and contact details are correct at the time of order. If your parcel is un-delivered & returned to us due to incorrect address details you may incur an additional delivery fee to resend it. Delivery charges vary according to the weight of your parcel. Alternatively you may wish to collect your order free of charge in store.
Please check your goods upon receipt. If your order is incomplete or is not what you ordered, you must notify us by phone or email within 7 days of receipt and we will replace faulty or missing items. If you change your mind we happily accept returns within 7 days of receipt of your delivery. You may return any unopened product and in perfect condition. Please include a copy of the invoice and the reason the product has been returned. We will deduct the delivery fee from the refund. We are unable to accept returns for any perishable items.
For deliveries outside the UK, please contact us. Costs and delivery times vary. Once the items have left the UK, the customer accepts full responsibility for them - replacement and refund terms do not apply. We do not accept responsibility for any loss or damage Please ensure that somebody is available to receive your parcel. Any charges incurred for re-delivery will be the responsibility of the customer.
We do not disclose buyers' information to third parties. This website is fully secured using the latest internet security measures. Any personal details provided as part of the purchase procedure will be treated as confidential.